OUR SERVICES
Managed Print
Large companies tend to have lots of printers and a large network hardware footprint to support them. They also often tend to have internal IT departments that touch the aforementioned printers only when they absolutely have to due to a combination of factors such as workload, other priorities, unfamiliarity with devices and the fact that print issues can sometimes be difficult to pin down. This can lead to decreased productivity, a waste of resources and a substantial loss of money over time.
Our solution is the assignment of a dedicated print administrator, either stationed onsite or working remotely, that is solely focused on the clients print environment and printing needs. This arrangement will free up the client’s internal IT department to focus on other issues and leave the print related issues and device service tasks to us. This will help you control costs, increase employee productivity, and reduce service requests.
For Enterprise-sized companies that want additional support and convenience for their employees, we can also place a secondary print admin that will remotely handle customer support issues and can also handle such day to day tasks as ordering toner and supplies, placing service calls for devices, and more.
For smaller companies that may not have enough print activity to warrant a full-time print technician but want the comfort of having someone available at all times, we can place an onsite print administrator that can also double as an extra body for standard IT support needs.
Managed Print
Large companies tend to have lots of printers and a large network hardware footprint to support them. They also often tend to have internal IT departments that touch the aforementioned printers only when they absolutely have to due to a combination of factors such as workload, other priorities, unfamiliarity with devices and the fact that print issues can sometimes be difficult to pin down. This can lead to decreased productivity, a waste of resources and a substantial loss of money over time.
Our solution is the assignment of a dedicated print administrator, either stationed onsite or working remotely, that is solely focused on the clients print environment and printing needs. This arrangement will free up the client’s internal IT department to focus on other issues and leave the print related issues and device service tasks to us. This will help you control costs, increase employee productivity, and reduce service requests.
Desktop Support
We offer something a little different than standard Desktop Support personnel. Instead, we provide Support services for Desktop Support groups. What that means is we specialize in providing experienced onsite technicians that are focused on doing the repetitive, mundane tasks that IT staff everywhere dread doing. You turn the tasks over to us, and we deal with them. To wit, this list would include things such as the following:
- Employee equipment moves and setups
- Hardware reclamation and processing
- Hard drive destruction
- Device Imaging
- Inventory management
- Device disposal
- Device refresh
By providing someone focused on handling these duties you free up your support staff allowing them to focus on other challenges, and you introduce a larger degree of regularity and predictability into your support schedules.
Desktop Support
We offer something a little different than standard Desktop Support personnel. Instead, we provide Support services for Desktop Support groups. What that means is we specialize in providing experienced onsite technicians that are focused on doing the repetitive, mundane tasks that IT staff everywhere dread doing. You turn the tasks over to us, and we deal with them. To wit, this list would include things such as the following:
- Employee equipment moves and setups
- Hardware reclamation and processing
- Hard drive destruction
- Device Imaging
- Inventory management
- Device disposal
- Device refresh
By providing someone focused on handling these duties you free up your support staff allowing them to focus on other challenges, and you introduce a larger degree of regularity and predictability into your support schedules.
If you have a Print Problem We can help you get squared away
Other Services
Aside from our primary services listed above, we also do some other stuff
To the right is a brief list of some of the other services that we offer. To find out more please contact us, we’d love to speak with you
Print Environment Design
We can help you either redesign your existing print environment or plan a new one from scratch.
Print Environment Streamline
We can help you clean up and streamline your existing print environment to maximize usability, save money and reduce support calls.
Print Environment Migration
Need to get all those queues and drivers off your old and busted servers and onto the new hotness and make the transition transparent to your end users? We can help.
Print Environment Applications
We can assist you with recommendations and installation of any of the latest and greatest software packages available for the print management space.
Surveys and Recommendations
If you just want us to do a survey of your existing environment and give you our recommendations of what needs to be done we’re your Huckleberry.
Fiery Server Support
Do you have printers that use Fiery server units? We can provide advanced usage instructions, calibration and support options.
Fleet Contract Negotiations
If you are planning on renewing or refreshing any Fleet copier contracts we can provide expert advice to assist you in making sure you get the best fit for your needs.
Audit Report Analysis
We can review and analyze reports provided by any of your current auditing software applications and make recommendations (if necessary) for improvements and changes.